Privacy
How we handle your details
What we collect
When you call us we take your name, phone number, the location you are stranded in, and details of the vehicle. If you send us a photo or a location pin, we keep that too.
Why we use it
Only to get a recovery unit to you: dispatching the job, calling you back with updates, invoicing the work and recording what was done for insurance purposes. We do not sell your details or use them for marketing.
Who sees it
Our dispatch team and the recovery operator attending your vehicle. Payment is handled by our card provider, and accountants may see invoices where the law requires records to be kept.
How long we keep it
Job records are kept for accounting and insurance purposes, then deleted. Location and vehicle details are not kept beyond that.
Your choices
Call the number on this site to ask what we hold about you, to have it corrected, or to have it deleted where we are not required to keep it.
Cookies
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Questions about this page? Call 020 8059 8756 — open 24 hours a day, 365 days a year.